The following Terms and Conditions (the “Terms”) are applicable to any website and/or good or service offered by Jevo Inc. d/b/a Physique 57 and its current and future affiliates, subsidiaries, successors, assigns, employees, officers, directors, agents, contractors and shareholders, including but not limited to, Jevo NY Inc. (collectively, “Physique 57”, “our”, or “we”), including, but not limited to, the Physique 57 website located at www.physique57.com, and any mobile application or other online communication, feature, service and/or program offered by Physique 57 and/or a customer or user of Physique 57’s website and/or services (collectively, the “Website”). These Terms should be read carefully by you before proceeding.
By accessing or using the Website and/or participating in any of the Physique 57 workout DVDs, Physique 57 Solution Online Classes or other classes offered at a Physique 57 studio location (collectively, the “Classes”), you agree to the following Terms and acknowledge that you have read and fully understand and accept these Terms and represent and agree that your consent is freely and knowingly given. YOU HAVE READ AND VOLUNTARILY CONSENT TO THESE TERMS, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMERS, MEDICAL INFORMATION, INDEMNIFICATION, RELEASES AND LIMITATION OF LIABILITY CONTAINED IN SECTION 4 HEREIN. If you do not agree to any portion of these Terms, you should not access or otherwise use the Website or attend or participate in any Class.
1. PHYSIQUE __ KSA.
This facility (referred to as “Physique 57 KSA”, “we” and “us” in these Terms and Conditions) is the operator of Physique 57 KSA facility set out overleaf. The person named in the Registration Form (“you” or “Member”) is a user of the Physique 57 KSA facility.
The decision to accept an applicant as a user of Physique 57 KSA facilities shall be at our absolute discretion. Once we have accepted an applicant by counter-signing the contract, these Terms and Conditions, as amended from time to time, shall apply. This agreement is for the entire period of your package as set out on the Registration Form and shall continue thereafter for an unlimited period until terminated.
Each Physique 57 KSA studio offers multiple classes a day and throughout the week. Clients can be booked a week in advance or at any time prior to class pending an available spot– up to 30 minutes before the class starts. To book a class, you must have a credit in your account.
Can’t make it? Please cancel your booking 12 hours or more before the class. If your booking is cancelled 12 hours prior to class time, your sessions credit will be refunded to your account. If cancelled within the 12-hour late cancellation window, Physique 57 KSA package holders will lose 1 session credit.
If your selected class is full, join the waitlist. In order to sign up to a waitlist, you must have an available session credit that will get redeemed at the time of sign up (you will not be able to use the same credit to book another class).
6. 12 + HOURS BEFORE YOUR CLASS.
If a spot at the barre opens up, you will be automatically added into the class, and will receive an email notification. No confirmation is required by the client. The standard cancellation policy will be in effect (you will need to cancel 12+ hours prior to the class in order to be refunded the credit).
7. 12 TO 2 HOURS BEFORE YOUR CLASS.
Clients still on the waitlist 12 to 2 hours prior to class will be notified by phone call if a spot opens up. Please be ready. If the client cannot be reached or decides not to take the class, they will NOT be charged. If the client confirms to be added into the class, but is a no show, standard cancellation policy will apply. If we cannot get a hold of the client, we will move onto the next person on the waitlist.
First time clients are requested to arrive 20-15 minutes early to fill out our client questionnaire and meet the trainer. For safety reasons, first time clients cannot join the class once instruction has begun.
We have a no cell phone policy in the studio. (Pulse now, email later!) Under certain circumstances, cell phones may be left at the front desk with a Client Services Representative and we are happy to notify you in class of a particular incoming call. Full-coverage socks are required to be worn in the studio at all times. Socks are available for purchase in the studio. We would love for you to take pictures of our studio, but kindly be mindful of other clients.
10. LATE ARRIVALS.
For the safety of all clients, clients cannot join a class after 10 minutes.
11. PURCHASING AND RETURN POLICIES.
Classes and trainer assignments are subject to change. Pricing is subject to change without notice.
12. CLASS PACKAGE POLICIES.
Single classes expire one month from date of purchase, 5 class packages expire three months from date of purchase, 10 class packages expire six months from the date of purchase and 20 class packages expire 12 months from the date of purchase.
13. SWITCH BETWEEN CLASSES.
Customers can search for other classes within the cancellation window subject to availability. You will need to contact your customer service representative at least three hours before your scheduled arrival.
14. PERSONAL TRAINING SESSIONS.
Reservations may be cancelled at no charge up to 24 hours before the start of the session. If it is not cancelled 24 hours or more, you will be charged for this session.
15. LIABILITY CLAUSE.
Neither we nor our employees or agents shall be liable for loss, damage or theft of any property belonging to you or any of your guests brought into any facility, except caused by Physique 57 or its employees’ or its agents’, negligence or breach of duty.
16. RETURN POLICY FOR PACKAGES.
Single classes, class packages and special promotions are non-refundable.
17. RETURN POLICY FOR MERCHANDISE.
We will gladly accept returns of unwashed and unworn merchandise with the tags attached within 3 days of purchase date. Undergarments are final sale. All sale items are final.
Infants and kids of any age are not allowed inside Physique 57 facilities, unless a specific program has been designed for them and/or initial approval from management has been sought in advance.
19. SPECIAL PROMOTIONAL PACKAGES MAY HAVE SHORTER EXPIRATION DATES.
If a reservation is early cancelled the class is credited to your Physique 57 account to use towards future reservations. Purchases will not be refunded to your credit card.